I wanted to let you all know that you can expect to see some changes to the matchmaking system pretty soon in upcoming update(s).
Currently, when there are fewer people online, matchmaking can take longer even if you see enough people as ready and so we came up with some ideas that will hopefully make waiting times shorter.
The main goal is to make the time you wait in queue more constant. After this upcoming update, you will get into a game almost always within 10 seconds (unless there is a low amount of players online).
With the new system, we also hope to improve the quality of the matches. Currently, as soon as it finds a match for you, the game starts. After this update, it will wait a few seconds to start after a possible game is found, in case a better-suited match comes up in that time. It will also focus on matching players with high rank together and players with low rank together. For example, in most cases, GMs will not be split up as often when queueing at the same time.
We hope this will solve most of the issues we’ve noticed ourselves as well as the ones we’ve seen mentions in some of the topics and comments here on the forum. We’re aiming to release the update no later than today.
Let us know if your matchmaking experience improves (or not)!